One of the most important things to me is customer service. I feel like it is going extinct. Between automated voices and smart phones…you can’t replace the human touch.
Don’t all of you hate having to push button after button to get to the right menu or option to have your question(s) answered? And doesn’t it just drive you insane that on some menus 0 [zero] is no longer for Operator, but an invalid response!?!?!
We are an instant gratification society, from weight loss to quitting smoking! So to use technology as an avenue for faster, better customer service…seems like a paradox. How can an automated voice get offended when I am yelling at them? I want a human now!
How can you expect to want “it” now and get “it” fast then complain about customer service? Buying a car is MAJOR! Just like buying a house…it is HUGE! Why would you not want to make the time to see the car, sit in the car, test drive the car, and meet the person you do business with? Think about it. Not take the time, but actually make the time because your car is worth this investment and so are you.
Your time is valuable and can never be replaced, I get that. I also get that I would not want to rush into making a MAJOR purchase without being thoughtful and concise.
That is where customer service comes in…having a professional to guide you, advise you, research for you, and work for you…no computer can do that (because it would actually be you pushing the buttons on the phone, and looking things up on the internet by typing). And who would you yell at if the car you bought didn’t have the rear arm rest in it because you thought you knew what you were getting when you read the website offering this for that on the car you want?
That’s right, people! There will always be competitive pricing, competitive products, but it’s who you want to do business with. It’s about who has the best customer service. Wouldn’t you agree? Good! Now, let’s start up our save customer service fund! Why? Because you deserve it!